Welcome to the DELCORA-AQUA Information Page. Here we’ll share the latest updates on our proposed partnership, including information on why DELCORA sought a partner and how it will benefit ratepayers.
How does the DELCORA-Aqua partnership benefit ratepayers? DELCORA Director of Operations and Maintenance Michael DiSantis answers your questions:
Delaware County Council’s Move Will Cost Ratepayers, Read More Here:
Check out the latest article in the Delaware County Times! 5-25-2020
Also to find more in-depth information check out: DELCORA SAVES
We are here to help and serve you the customer. In order to do so we have come up with a list of Frequently Asked Questions (FAQs) and provided answers to those questions. Take a read and learn more about the benefits this partnership will provide you as the ratepayer:
I have never heard of DELCORA. Why are you writing to me and who is DELCORA?
You may have never heard of DELCORA because you are likely billed for our wastewater services through your local township or your local municipal wastewater authority. DELCORA is the Delaware County Regional Water Quality Control Authority. Created in 1971, we have been serving Delaware County and Chester County residents for more than four decades, collecting, conveying and treating wastewater in a safe and effective manner.
Why is DELCORA being acquired by Aqua?
DELCORA is on the verge of an increase in costly environmental regulations, rising improvement costs and significant infrastructure needs. The estimated cost of these increases and improvements is approximately $1.2 billion. DELCORA sought a local partner, with an excellent reputation, who understood these increasing demands and much-needed improvements. These factors led us to the proposed asset sale to Aqua Pennsylvania Wastewater, Inc.
Why are DELCORA’s costs going up so dramatically?
There isn’t a single reason for the increased costs. The high expense that DELCORA faces if we continue to have a portion of our service area’s wastewater treated by the Philadelphia Water Department; the costs to repair our current infrastructure to comply with new environmental regulations; and the costs to upgrade our Chester plant facility to manage the wastewater currently treated by the Philadelphia Water Department together, amount to $1.2 billion.
What will happen to my rates as a current DELCORA directly billed customer and how are the proceeds of the asset sale being used?
DELCORA is creating a Customer Trust Fund with the proceeds from the asset sale to minimize the impact to rates. This fund will keep customer bills at a reasonable 3% annual increase over the next 8-12 years or until the trust fund money runs out. The first rate increase will not occur until Aqua’s next rate case becomes effective which is anticipated to be in 2022.
What will happen to my rates as a current Aqua water customer?
For those of you who are currently an Aqua Pennsylvania water customer, the Pennsylvania Public Utilities Commission (PUC) requires Aqua and DELCORA to notify you of this transaction. Further, the PUC requires that this notification also include a notice that future rates may be increased. However, any rate increase you see in the enclosed notice is projected over a period of years and will not occur until Aqua’s next rate case becomes effective which is anticipated to be in 2022.
Why does the notice say rates will go up 12% but your letter says 3%?
The 12% rate increase is projected over a few years and will not occur until Aqua’s next rate case becomes effective which is anticipated to be in 2022. Also, for most customers, the DELCORA Customer Trust Fund will use the proceeds from the asset sale to provide payment assistance for customer bills. This fund will keep customer bills at a reasonable 3% annual increase over the next 8-12 years or until the trust fund money runs out.
Which municipal or authority customers of DELCORA are eligible for the DELCORA Customer Trust Fund?
In the case of municipal and authority customers of DELCORA, eligibility for bill assistance under the DELCORA Customer Trust Fund are contingent on the municipality or authority agreeing to the assignment or amendment of its service agreement to Aqua, to the extent Aqua and DELCORA deem necessary.
When will this acquisition be finalized?
We don’t have an exact date. First, we have to wait for the PUC to accept the case, then the review process will last approximately six months.
What will happen to DELCORA employees?
Aqua will offer employment to all DELCORA employees.
How will my service change?
Great news! Your service will not change. The current employees and services of DELCORA will still oversee all operations so you can expect the same great service.
Who should I contact in the event I have questions?
If you have any additional questions, please email firstname.lastname@example.org. There is also a new section on the website at delcora.org which will have updates on the asset sale process
Will I be updated as the process continues and in what manner will I be updated?
The best way to stay informed will be to visit delcora.org, where DELCORA will post new and updated information as it becomes available.