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Tunnel Project

DELCORA is embarking on an innovative, new project, the DELCORA Wastewater Tunnel Project.

Right now, the wastewater our community generates is collected and sent to be treated by the Philadelphia Water Department. It costs our ratepayers substantial annual fees to have our wastewater treated by the Philadelphia Water Department (PWD). However, in 2028, we have an opportunity to withdraw from this contract with PWD and become more self-reliant. In addition to the rising costs of the PWD contract, our PWD costs will also escalate dramatically due to U.S. Environmental Protection Agency and U.S. Justice Department mandates that require DELCORA to fund part of PWD’s improvements. The last estimate for this cost is $605 million. But DELCORA has a better plan. Instead of paying PWD for improvements in the Philadelphia system, DELCORA will invest $450 million in OUR OWN system, so that we can treat our own wastewater. By taking this bold action, DELCORA will:

  • Save ratepayers money over the long-term
  • Expand a state-of-the-art water treatment facility in Chester at no additional cost to taxpayers
  • Invest in our own infrastructure and destiny
  • Create jobs in our own community

In addition to upgrading the Western Regional Treatment Plant in Chester, we will also build a new deep tunnel underground to convey our wastewater from our communities to our plant in Chester.

Construction is set to begin in 2023.

Field activities may be occurring in your area.  These activities include surface and underground investigations.  DELCORA has contracted firms to perform this work.  Notifications will be made as necessary and all efforts to minimize impact to the community will be taken.  If you have any questions about this work, please use the Contact Us box on the website or 610-876-5523 Ext. 272 and leave a message and a DELCORA representative will get back to you.

Keep an eye out for more information about what this means for you. And, you can always check here to see updates on progress and status.

To review a copy of the final Eastern Service Area Act 537 Plan CLICK HERE.

DELCORA Wastewater Tunnel Project
Investing in Our Community. Saving Money for Taxpayers. Creating Local Jobs.

DELCORA Public Meetings:

Monday, March 21, 2022 – Public Meeting March 21, 2022 Presentation

Thursday, April 21, 2022 – Public Meeting April 21, 2022 Presentation

Monday, April 25, 2022

Thursday, April 28, 2022

Virtual Public Meeting (Date TBD)

Aqua Merger

Welcome to the DELCORA-AQUA Information Page. Here we’ll share the latest updates on our proposed partnership, including information on why DELCORA sought a partner and how it will benefit ratepayers.

How does the DELCORA-Aqua partnership benefit ratepayers? DELCORA Director of Operations and Maintenance Michael DiSantis answers your questions:

 
Delaware County Council’s Move Will Cost Ratepayers, Read More Here »
 
Check out the latest article in the Delaware County Times! 5-25-2020 Read More Here » 
 
Also to find more in-depth information check out: DELCORA SAVES 
 
We are here to help and serve you the customer.  In order to do so we have come up with a list of Frequently Asked Questions (FAQs) and provided answers to those questions.  Take a read and learn more about the benefits this partnership will provide you as the ratepayer:
 
I have never heard of DELCORA. Why are you writing to me and who is DELCORA?

You may have never heard of DELCORA because you are likely billed for our wastewater services through your local township or your local municipal wastewater authority. DELCORA is the Delaware County Regional Water Quality Control Authority. Created in 1971, we have been serving Delaware County and Chester County residents for more than four decades, collecting, conveying and treating wastewater in a safe and effective manner.

Why is DELCORA being acquired by Aqua?

DELCORA is on the verge of an increase in costly environmental regulations, rising improvement costs and significant infrastructure needs. The estimated cost of these increases and improvements is approximately $1.2 billion. DELCORA sought a local partner, with an excellent reputation, who understood these increasing demands and much-needed improvements. These factors led us to the proposed asset sale to Aqua Pennsylvania Wastewater, Inc.

Why are DELCORA’s costs going up so dramatically?

There isn’t a single reason for the increased costs. The high expense that DELCORA faces if we continue to have a portion of our service area’s wastewater treated by the Philadelphia Water Department; the costs to repair our current infrastructure to comply with new environmental regulations; and the costs to upgrade our Chester plant facility to manage the wastewater currently treated by the Philadelphia Water Department together, amount to $1.2 billion.

What will happen to my rates as a current DELCORA directly billed customer and how are the proceeds of the asset sale being used?

DELCORA is creating a Customer Trust Fund with the proceeds from the asset sale to minimize the impact to rates. This fund will keep customer bills at a reasonable 3% annual increase over the next 8-12 years or until the trust fund money runs out. The first rate increase will not occur until Aqua’s next rate case becomes effective which is anticipated to be in 2022.

What will happen to my rates as a current Aqua water customer?

For those of you who are currently an Aqua Pennsylvania water customer, the Pennsylvania Public Utilities Commission (PUC) requires Aqua and DELCORA to notify you of this transaction. Further, the PUC requires that this notification also include a notice that future rates may be increased. However, any rate increase you see in the enclosed notice is projected over a period of years and will not occur until Aqua’s next rate case becomes effective which is anticipated to be in 2022.

Why does the notice say rates will go up 12% but your letter says 3%?

The 12% rate increase is projected over a few years and will not occur until Aqua’s next rate case becomes effective which is anticipated to be in 2022. Also, for most customers, the DELCORA Customer Trust Fund will use the proceeds from the asset sale to provide payment assistance for customer bills. This fund will keep customer bills at a reasonable 3% annual increase over the next 8-12 years or until the trust fund money runs out.

Which municipal or authority customers of DELCORA are eligible for the DELCORA Customer Trust Fund?

In the case of municipal and authority customers of DELCORA, eligibility for bill assistance under the DELCORA Customer Trust Fund are contingent on the municipality or authority agreeing to the assignment or amendment of its service agreement to Aqua, to the extent Aqua and DELCORA deem necessary.

When will this acquisition be finalized?

We don’t have an exact date. First, we have to wait for the PUC to accept the case, then the review process will last approximately six months.

What will happen to DELCORA employees?

Aqua will offer employment to all DELCORA employees.

How will my service change?

Great news! Your service will not change. The current employees and services of DELCORA will still oversee all operations so you can expect the same great service.

Who should I contact in the event I have questions?

If you have any additional questions, please email questions@delcora.org. There is also a new section on the website at delcora.org which will have updates on the asset sale process

Will I be updated as the process continues and in what manner will I be updated?

The best way to stay informed will be to visit delcora.org, where DELCORA will post new and updated information as it becomes available.

DELCORA – Aqua Benefits of Partnership Presentation

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Pay for Bid Specs

Copies of the Bidding Documents may be obtained upon payment for each set. Pay for your desired bid documents below:

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Employment Application

Employment Application

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Careers

Welcome to DELCORA’s career opportunity page. Here at DELCORA our success is no secret, it lies within the individuals employed at DELCORA. We pride ourselves in the teamwork environment we encourage that not only betters individual skill work, but betters DELCORA as a whole.

Apply for a future or current job opportunity at DELCORA:

Online: You may also submit an online job application form.

Mail: If you would prefer to print and manually complete the application form you may download our Employment Application PDF and mail it in to the address below:

Human Resources
DELCORA Administration Building
100 East Fifth Street
Chester, PA 19013

It is important that your application shows all the relevant education and experience you possess. Applications may be rejected if incomplete.

Equal Opportunity/Affirmative Action

DELCORA is an equal opportunity/affirmative action firm. DELCORA prides itself on providing equal employment and advancement opportunities in compliance with all applicable federal, state and local laws. DELCORA does not discriminate in employment decisions or terms of employment on the basis of race, color, religion, gender, national origin, age, disability, veteran status, citizenship status, or any other characteristic protected by applicable law. This policy governs all aspects of employment, including, but not limited to selection, job assignment, compensation, discipline, termination, and access to benefits and training. Anyone having questions concerning DELCORA’s commitment to non-discriminatory policies and practices should contact DELCORA’s Human Resources Department at 610-876-5523.

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Right to Know

DELAWARE COUNTY REGIONAL WATER QUALITY CONTROL AUTHORITY

Download the Right to Know Request Form

POLICY REGARDING REQUESTS FOR RECORDS PURSUANT TO THE PENNSYLVANIA RIGHT-TO-KNOW LAW

This policy is made pursuant to Act 3 of 2008, the Pennsylvania Right-To-Know Law (the “Law”). All requests for Authority records covered by the Law will be governed by both the Law and this policy.

  1. The Authority shall only be required to respond to requests for records made under the Law if submitted in writing. Nothing in this policy shall prohibit the Authority from responding to oral requests for such records, but it shall not be required to do so.
  2. The Authority designates Barbara Bonnett as “Right-to-Know Officer.”
  3. Documents requested as provided herein and deemed public records shall be available for inspection, retrieval, and duplication at the Authority’s administrative offices during established business hours (8:30 a.m. – 4:30 p.m.) with the exception of weekends and holidays.
  4. Written requests for records under the Law may be submitted in person, via mail, via fax or via e-mail. All written requests must state an address to which the response shall be sent.
  1. Written requests for records under the Law submitted in person may be submitted at 100 East Fifth Street, Chester, Pennsylvania. Requests submitted in person must be enclosed in an envelope labeled:

    RIGHT-TO-KNOW REQUEST
    ATTN:  RIGHT-TO-KNOW OFFICER

  2. Written requests for records submitted via mail must be addressed as follows:

Right-to-Know Officer

DELCORA

P.O. Box 999

Chester, Pennsylvania  19016-0999

 c. Written requests for records submitted via fax shall be sent to (610) 876-2728, and shall include a cover sheet which conspicuously states:

RIGHT-TO-KNOW REQUEST
ATTN:  RIGHT-TO-KNOW OFFICER

d. Written requests for records submitted via e-mail shall be sent to bonnettb@delcora.org, and shall state “Right-to-Know Request” in the subject line.

5. The Authority shall make a good-faith effort to provide the requested public records as promptly as practical. The Right-to-Know Officer shall cooperate with those requesting records to review and/or duplicate original Authority documents while taking reasonable measures to protect such documents from theft, damage and/or modification.

The Right-to-Know Officer shall review all written requests for access to public records. As soon as practical, but no later than five (5) business days after receiving a written request to access public records, the Right-to-Know Officer shall respond to such requests in writing consistent with Act 3 of 2008, the Right-to-Know Law.

If access to a record is denied, the response shall include a reason for denial, as stipulated in Act 3 of 2008, the Right-to-Know Law.

 

6. If a written request is denied, or deemed denied, the requester may file an appeal in writing to Terry Mutchler, Executive Director, Office of Open Records, Commonwealth Keystone Building, 400 North Street, Plaza Level, Harrisburg, PA  17120-0225.

Appeals shall be filed within fifteen (15) business days of the mailing date of the Authority’s response, or within fifteen (15) days of a deemed denial, as the case may be. The appeal shall state the grounds upon which the requester asserts the records are public records and shall address any grounds stated by the Authority for delaying or denying the request.

7. If a request is granted, the documents responsive thereto may be duplicated. The requester shall be liable to the Authority in the amount of twenty five cents ($.25) per page, or per side for two-sided documents, for duplication, plus the cost of postage if the requested documents are reproduced by the Authority and mailed to the requester. Specialized documents including, but not limited to blue prints, color copies and non-standard sized documents shall be charged the actual cost of reproduction. The requester may also have documents certified by the Authority.  Certification shall be made at the cost of one dollar ($1.00) per document. Any amount due from the requester to the Authority pursuant to this paragraph must be paid upon receipt of the documents; provided, however, the Authority shall require prepayment if the costs under this paragraph are anticipated to exceed one hundred dollars ($100.00).

Customer Service: 610-876-5526
Sewer Emergency: 610-876-5523 (Press 1)
Odor Complaint: 610-876-5523 (Press 2)

Contact Us
Pay Sewer Bill

Administration Building

100 East Fifth Street
Chester, PA 19013

Wastewater Treatment Plant

3201 West Front Street
Chester, PA 19016

© 2022 Delcora